Your Data, Protected
Privacy Policy
We are committed to protecting your privacy and handling your personal information with full transparency.
Effective 2025
YNM Gold Sellers ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or contact us, how we use it, and your rights regarding that information.
By using our website or submitting an enquiry, you agree to the terms of this Privacy Policy. If you have any questions, contact us directly at +254 116 027 182.
1. Information We Collect
- When you submit an enquiry through our contact form, we collect your name, phone number, and message content.
- We do not collect payment information directly — all transactions are handled through secure, independent channels.
- We may collect basic analytics data such as page views and browser type through anonymised tools to improve our website.
- We do not use tracking cookies, advertising pixels, or third-party data brokers.
2. How We Use Your Information
- Your contact details are used solely to respond to your enquiry about our gold products and services.
- We do not sell, rent, or share your personal information with any third party for marketing purposes.
- We may retain your enquiry details for up to 12 months for the purpose of follow-up and record-keeping.
- We may use anonymised, aggregated data to improve our website and service quality.
3. Data Security
- All data submitted through our contact form is transmitted via encrypted HTTPS connections.
- We use EmailJS to process contact form submissions — your data is handled in accordance with their privacy policy.
- We take reasonable technical and organisational measures to protect your personal data from unauthorised access.
- In the event of a data breach that affects your rights, we will notify you as required by applicable law.
4. Your Rights
- You have the right to request access to the personal data we hold about you at any time.
- You may request correction or deletion of your personal data by contacting us directly via WhatsApp or phone.
- You have the right to object to our processing of your data for any purpose.
- To exercise any of these rights, contact us at +254 116 027 182.
5. Cookies
- Our website uses only essential functional cookies required for the site to operate correctly.
- We do not use advertising cookies, social media tracking cookies, or third-party analytics cookies.
- You can disable cookies in your browser settings — this will not affect your ability to use the site.
6. Third-Party Links
- Our website may contain links to third-party websites such as WhatsApp. We are not responsible for the privacy practices of those sites.
- We recommend reviewing the privacy policy of any third-party site you visit.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. The most current version will always be available on this page.
- Continued use of the website following any changes constitutes acceptance of the updated policy.
- This policy was last updated in 2025.
Questions About This Policy?
Contact us directly — we are happy to explain how we handle your data.